FAQ

Do your sheets pill? Do your comforters/pillows lump?

Nope. Our bedding, towels, and clothing are all warrantied against pilling, abnormal rips and tears, and workmanship defects. Our comforter and pillow fill will also never divide or shift, unlike down feathers. Additionally, you can rest assured any defects are covered and replaced immediately. We stand by our products’ premium quality and longevity.

How do I wash my products?

All of our bedding is stain-resistant and easy to wash and care for. Washing instructions can be found here.

What’s the difference between the viscose from bamboo comforter and the silk comforter? Which one should I choose?

Both comforters wick moisture, keep you feeling less humid and much cooler. The difference is the general feel and your personal preference. Do you prefer a larger, fluffy, down-feeling comforter? If so, go with silk. It’s extremely luxurious, puffier, and mushier. Do you prefer a comforter with a thinner profile to cuddle you up but not too full? The viscose from bamboo comforter is like a super soft quilt and it’s perfect for those who want something that is never going to get too hot.

What are the dimensions of your comforters, sheets, pillows, etc.?

All our product dimensions are listed on the website size chart.

Do you have a high thread count?

The short answer is yes. But, we’re going to let you in on a little secret. The notion that thread count is always an accurate measurement of softness, strength, and quality is totally inadequate. Any master fabric-maker can tell you that developing premium quality fabrics requires years of R&D to find the right recipe of fiber, yarn, weave, technology, consistency, and quality control. That attention to detail is what our prides itself on and is known for. We’ve literally spent years fine-tuning our fabrics so they ‘wow’ you from the moment you open your delivery to every night after.

What’s the difference between the Standard Fill and the Extra Fill comforters? Which one should I choose?

Most people find the Standard Fill to be the perfect temperature and weight. It reduces humidity that makes us feel too hot or cold and instead stays warm, dry, and cozy all night long. For those customers who are extremely cold-natured, live in a drafty home, sleep with the thermostat below 60 degrees, or live in a particularly cold climate may want to consider an Extra Fill Comforter since it has 30% more filling and has a nice bump of insulation. Keep in mind you have 100 days to try it out. If you're not satisfied, you can return it for a full refund or exchange it.

How do I put on the duvet cover? How is yours easier?

Our duvet covers are super easy to put on, you just need to know the trick. All of our duvet covers come with handy snap ties at the corners and midpoints that perfectly match up to anchor loops on our comforters. Once you secure them the comforter will never shift or move inside the duvet cover. For the easiest way to put on the duvet cover follow the steps below:

Turn duvet cover inside out and lay it on the bed with the opening at the top of the bed. Lay your comforter on top. Connect all ties from the duvet cover to the matching loops on the comforter. Start at the bottom and roll the comforter and the connected duvet cover towards the opening of the duvet cover at the top of the bed. Once you’ve rolled all the way up to the duvet cover opening, reach inside the opening, grab the entire roll, pull it through the opening, and then unroll it. Your duvet cover is now right-side out and the comforter is secure on the inside. Call or live chat with us if you have any trouble. We're here to help!